Terms and conditions

1. Who we are

arhai.ro is operated by ARHAI SRL, a company registered in Romania, with its registered office at Str. Piatra Craiului 36G, 410605 Oradea, Bihor County. VAT number RO35913161, Trade Register no. J2016000743052. Contact: contact@arhai.ro, +40 750 265 636. We work with clients across the European Union, in English or Romanian.

2. What this site is

An informational site. Nothing is sold directly here: there is no shopping cart, no online payment and no contract concluded at the press of a button. The forms on this site are requests for a quote, not orders.

3. The prices shown

Prices on the service pages are starting prices, quoted in euros (EUR) on the English site, excluding VAT, and valid for projects of ordinary complexity. They are not a binding offer. The final price is agreed after the initial analysis call or, for complex processes, after a detailed discovery phase, and written into the contract, together with the deadline.

We may update the prices shown. A quote already sent to you in writing remains valid for 30 days from the date it was sent.

4. How a project runs

1. The analysis call — free, about 30 minutes. You come away with a diagram of the process and a price range, whether or not we end up working together.
2. The written quote — what we build, what we do not build, a fixed price and a fixed deadline. For standard projects you receive it within two working days; for complex processes, after a detailed discovery phase.
3. The contract — signed before any work starts. It sets out the deliverables, deadlines, payments and warranty.
4. Delivery — on the date in the contract. If we underestimated the effort, the extra cost is ours, not yours.
5. Handover — access and documentation and, if you want the code, the full source code, database schema and installation instructions.

5. Payment

Standard terms: 50% on signing the contract and 50% on acceptance of the deliverables. Longer projects are split into stages. We issue invoices that comply with Romanian law, including transmission through the national e-Factura system where it applies. Monthly subscriptions (hosting, monitoring, maintenance) are invoiced monthly in advance and can be cancelled with 30 days’ notice.

6. Ownership of the code

The code written for you can be yours. If you choose this, once the project is paid in full the economic (property) rights in the code are transferred to you and you can continue with another team at any time, without asking our permission.

The usual industry exceptions apply: open-source libraries remain under their own licences; our reusable components, developed previously and used across several projects, are licensed to you perpetually and non-exclusively for your project but remain ours; our own subscription products (Leaply, Înscrie.ro, Mecanio) involve no transfer of code — there you buy a subscription, not a development project.

7. Warranty

For the AI voice agent: you test it yourself with ten real calls before you receive any invoice. If it handles fewer than eight out of ten correctly, you pay nothing and we delete everything.

For every delivery: 90 days of free remediation of defects against the specification in the contract. The warranty covers implementation errors. It does not cover new features, changed requirements, changes made to the code by third parties, or failures caused by external services (tax authorities, couriers, payment processors) that change their interfaces without notice — we fix those too, but as new work.

8. Hosting and availability

Your application can run on our infrastructure or on your own server. Applications we host run on dedicated infrastructure in the European Union, with continuous monitoring and daily backups. We aim for 99.5% monthly availability, excluding maintenance windows announced at least 48 hours in advance. We do not guarantee the operation of third-party services that your application depends on. If the application runs on your own server, availability depends on that server; we hand over the installation instructions.

9. Liability

Our contractual liability is limited to the amounts actually paid by you for the project in question over the preceding 12 months. We are not liable for loss of profit or for indirect damage. This limitation does not apply in cases of wilful misconduct or gross negligence, where the law does not allow liability to be limited.

10. Intellectual property in the site

The text, images, structure and code of this site belong to us. You may quote short extracts with a link to the source. You may not copy entire pages, articles or the structure of the site for a competing site.

11. External links

This site contains links to sites we do not control. We are not responsible for their content.

12. Personal data

See the privacy policy and the cookie policy. When we process personal data on your behalf as part of a project, we sign a separate data processing agreement under Article 28 of the GDPR.

13. Governing law and disputes

We always try to settle things directly first — write to contact@arhai.ro and we will reply within five working days. These terms and our contracts are governed by Romanian law, because our company is established in Romania. If we cannot reach an agreement, the competent courts in Oradea, Bihor County, Romania, have jurisdiction.

If you are a consumer (an individual acting outside your trade or profession), you may also contact the Romanian consumer protection authority, ANPC (anpc.ro), including for alternative dispute resolution (ADR). Nothing in these terms limits the mandatory consumer protection rights you have under the law of your country of residence.

14. Changes

We may update this page. The version in force is the one published here, with the date shown above. Changes do not affect contracts already signed.